Data We Collect and Why We Hold It
When you create an account, we collect your name, contact details and the credentials you set. During a deposit — whether you send through bKash, Nagad or Rocket — we log the transaction reference, amount and timestamp against your account record. We do not store your
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full mobile banking PIN or wallet password; those stay inside your own payment app. We also collect device and session data: browser type, IP address and the pages you visited. This helps us spot unusual login attempts and keep your account secure. If you reach out
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via our support channel, the conversation is retained so we can follow up accurately. We use cookies to keep your session active and remember your preferences — you can manage or clear cookies from your browser settings at any time. Data is held only for as
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long as your account is active or as required under applicable rules in your jurisdiction. Availability of our platform and the scope of data obligations depend on local law and eligible regions. We do not sell your personal data to third parties for their own marketing
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use.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.